Ample Labs is a non-profit tech start-up dedicated to empowering people facing homelessness, active in 6 Ontario municipalities and has supported over 150,000 users looking to access crisis and support services

Highlights

• Ran the product and UX departments, and supervised multimethod research projects to drive strategy
• In charge of planning product releases for the Design and Research teams via agile methodology
• Established a research practice at Ample Labs - managed research operations, software and onboarding and research budget ($20,000 annual)
• Setup a user research repository in Dovetail to centralize insights and improve knowledge transfer within the organization
• Established an analytics platform on Google Data Studio to measure and track the user experience
• Led professional development workshops on how to write discussion guides, data analysis/synthesis best practices, and user research ethics

Project Spotlight - Medium Article discussing Ample Labs Hidden Homeless User Interview Project

"I try my best to be invisible" -Interviews With Hidden Homeless Individuals During COVID-19...

Jade shared an apartment with a partner and faced constant domestic abuse. Terrified and without close connections to family to stay with, she decides to leave with her dog. She finds when searching for crisis help, which refers her to a women's help hotline.

medium.com