ecobee is a Canadian home automation company that makes smart thermostats, temperature and occupancy sensors, smart light switches, smart cameras, and contact sensors.

Highlights

• Managed UX research for remote and in-person research projects across 6 departments
• Utilized multimethod research techniques in particular intercept surveys, web analytics, card sorting, tree testing, heuristic analysis, and customer interviews to uncover insights and achieve product roadmap goals
• Developed and implemented new synthesis methods to increase the efficiency of analyzing and prioritizing key insights for stakeholders
• Facilitated workshops to teach user research methods for copywriting, contextual inquiry with customer support agents, and agile methodology within the research process